Refund policy
UJJ Return Policy
This return policy applies to UJJ (a Hong Kong-based company) and complies with Shopify’s requirements and Hong Kong consumer regulations. We offer a 7-day free return and full refund service for our designer jewelry products.
1. Return Eligibility
To qualify for a free return and full refund:
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Return requests must be submitted within 7 calendar days of receiving your order.
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Items must be unused, unworn, undamaged, in original packaging with all tags intact.
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Custom or personalized jewelry is non-returnable unless defective.
2. How to Return
Contact our customer service to initiate a return. We will provide return instructions and cover return shipping costs for eligible items.
3. Refund Process
Once we receive and inspect your eligible return, we will process your full refund to your original payment method within 7 business days.
4. Contact Us
For return inquiries, please reach out:
Phone: +86 19130872607
Email: xygv4@facaime.com
Address: 21-51 Hung Fuk Street, 19 Kai Ming Street, To Kwa Wan, Hong Kong
Last updated: April 16, 2026